LevelUp Casino Terms and Conditions

Welcome to LevelUp Casino. These Terms and Conditions govern your access to and use of our platform located at LevelUp Casino.com. By registering an account or using any of our services, you acknowledge that you have read, understood, and agreed to be bound by these terms. At LevelUp, we are committed to providing a safe, transparent, and enjoyable online gaming experience for all our players. Please read this document carefully before you level up your gaming journey with us.

1. About Us

LevelUp Casino is operated by Dama N.V., registered at Julianaplein 36, Willemstad, Curaçao, registration number 152125. Friolion Ltd acts as our facilitating company. We hold a valid gaming licence issued by the Curaçao Gaming Control Board under licence number OGL/2023/174/0082. Our platform has been operating since 2020 and serves players across international markets including Canada, Australia, New Zealand, Western Europe, and Asia. At Level Up Casino, we are dedicated to maintaining full compliance with all applicable licensing requirements.

2. Eligibility and Account Registration

2.1 Who Can Register

To create an account at LevelUp Casino, you must meet the following conditions at the time of registration and throughout your use of our services:

You must be at least 18 years of age or the minimum legal gambling age in your jurisdiction, whichever is higher
You must be a resident of a country where online gambling is permitted under local law
You must not be acting on behalf of another person
You must not be a resident of any restricted country listed in these terms
You must have the legal capacity to enter into a binding agreement with us

2.2 Restricted Jurisdictions

At LevelUp, we do not accept registrations from players residing in or connected to the following jurisdictions: Afghanistan, Australia, Belarus, Central African Republic, China, Cuba, Cyprus, France, Georgia, Great Britain, Haiti, Iran, Iraq, Israel, Japan, Libya, Malta, Myanmar, Netherlands, North Korea, Poland, Republic of the Congo, Romania, Russian Federation, Somalia, South Sudan, Spain, Syria, United Kingdom, United States of America (including all US states), Canada – Ontario, and Canada – New Brunswick. Sweden is excluded from all promotional offers. Players from Finland, Latvia, Lithuania, Romania, Serbia, and Turkey may access our VIP program but are not eligible for deposit or no-deposit bonuses.

2.3 Account Details and Verification

When you complete the LevelUp Casino sign up process, you are required to provide accurate, current, and complete information. We reserve the right to conduct identity verification (KYC) at any point. KYC checks may take up to 48 hours to complete. We may suspend or close your account if the information provided is found to be false or misleading. Each player is permitted to hold only one account on our platform.

3. Deposits and Withdrawals

3.1 Deposit Methods and Minimums

At LevelUp Casino, we support a wide range of payment methods to make funding your account as convenient as possible. Accepted deposit methods include Visa, Mastercard, Maestro, Skrill, Neteller, Payz, MiFinity, MuchBetter, Jeton, Neosurf, Interac, Instadebit, iDebit, Revolut, Siru Mobile, bank transfer, and multiple cryptocurrencies including BTC, BCH, ETH, LTC, DOGE, and USDT. The minimum deposit is €/$10. To qualify for our welcome bonus, a minimum deposit of €/$20 is required. We support the following currencies: EUR, USD, CAD, AUD, NZD, NOK, PLN, JPY, BRL, KZT, RUB, ZAR, and major cryptocurrencies.

3.2 Withdrawal Methods and Limits

At Level Up, we process withdrawals through Visa, Mastercard, Skrill, Neteller, Payz, MiFinity, Interac, bank transfer, and all supported cryptocurrencies. The minimum withdrawal amount is €/$10. Our standard withdrawal limits are €3,000 per day, €7,500 per week, and €15,000 per month. These limits apply across EUR, USD, CAD, AUD, and NZD. Players at higher VIP levels are eligible for increased withdrawal limits. Card withdrawals are capped at the amount originally deposited by that card; any excess amount will be paid via an alternative method. We charge no withdrawal fees with the exception of bank transfer transactions.

3.3 Processing Times

We aim to approve withdrawal requests within up to 1 hour. Please note that all total deposits must be wagered at least 3 times before a withdrawal request can be submitted. Once approved, cashout times vary by method: crypto and e-wallets are processed within 1–24 hours, while card and bank transfer withdrawals typically take 3–5 business days.

4. Bonuses and Promotions

4.1 Welcome Bonus Package

At LevelUp Casino, we offer new players a four-part welcome bonus package. All welcome bonuses are valid for 14 days from the date of registration, require a minimum deposit of €/$20, carry 40x wagering requirements, and impose a maximum bet of €5/USD 5 or 6.50 in CAD/AUD/NZD while bonus wagering is active. Our welcome offers are structured as follows:

1st deposit: 100% up to €100 + 100 Free Spins (code: WOLF)
2nd deposit: 50% up to €100 + 50 Free Spins (code: WOLF2)
3rd deposit: 50% up to €200 (code: WOLF3)
4th deposit: 100% up to €200 + 50 Free Spins (code: WOLF4)

Our Level Up Casino bonus codes and headline package figures vary by market. Players from Australia can claim up to A$10,000 + 500 FS, Canadian players up to C$8,000 + 350 FS, and international players up to €8,000 + 200 FS.

4.2 Ongoing Promotions

At Level Up Casino, we reward our loyal players with a variety of recurring promotions, including:

Friday Reload: 50% up to €100 (code: LVLFRIDAY)
Workaday Special: 75% up to €200 + 40 Free Spins, available twice Friday to Sunday
Weekend Reload: 50% up to €1,000 + 50 Free Spins, available twice Friday to Sunday
Monthly Free Spins: 10 free spins twice per month (code: LVL10FREE)
Regular Cashback offers
Slot Wars and Table Wars tournaments
Referral Bonus: A$25 for eligible players

4.3 Bonus Abuse

We reserve the right to void bonuses and winnings if we determine that a player has abused our bonus system, used multiple accounts, or engaged in any form of fraudulent activity. We monitor all accounts and transactions to ensure fair play and may revoke promotional eligibility at our sole discretion.

5. Games and Software

Our LevelUp Casino platform offers between 7,000 and 8,500 games, including over 2,200 jackpot titles. Our game catalogue spans slots, table games, live casino, jackpots, bonus buy slots, Megaways titles, instant win games, tournaments, quests, and lotteries. We work with 60+ leading software providers including Pragmatic Play, NetEnt, Play'n GO, BGaming, Betsoft, Yggdrasil, Nolimit City, Hacksaw Gaming, Red Tiger, Wazdan, Quickspin, Relax Gaming, Push Gaming, and many more. Our live casino games are powered by Evolution, Ezugi, Vivo Gaming, LuckyStreak, Authentic Gaming, Atmosfera, and BetGames, and include blackjack, roulette, baccarat, poker, and live game shows.

6. Loyalty and VIP Program

We operate a comprehensive loyalty scheme featuring a 20-level Trail plus Gold, Platinum, and Diamond VIP tiers. Rewards range from 10 free spins at level 1 to a €30,000 bonus at level 20. Our VIP benefits include a dedicated account manager, weekly cashback, cash match bonuses, faster and higher withdrawal limits, birthday bonuses, private tournaments, and personalised gifts. Note that players in Sweden are excluded from all promotions, while players in Finland, Latvia, Lithuania, Romania, Serbia, and Turkey may access the VIP program but are not eligible for deposit or no-deposit bonuses.

7. Responsible Gambling

At LevelUp, we are committed to promoting responsible gaming. We provide tools that allow you to set deposit limits, loss limits, session time limits, and self-exclusion periods. If you feel your gambling is becoming a problem, we encourage you to contact our support team immediately. We also recommend reaching out to independent organisations such as GamCare or BeGambleAware for additional assistance. All players must be 18 or older to use our services.

8. Customer Support

At LevelUp Casino, we offer 24/7 customer support via live chat, email, Telegram, and WhatsApp. Our support team is available in English, German, French, Italian, Norwegian, and Portuguese. You can reach us by email at support@LevelUp Casino.com. Whether you have questions about your Level Up Casino login, need help with the LevelUp Casino app, or want to enquire about a Level Up Casino no deposit bonus or LevelUp Casino bonus codes, our team is always here to help.

9. Platform Access

Our Level Up online casino is accessible via desktop, mobile browser, and our dedicated mobile app. To access the LevelUp Casino app, simply visit our website from your mobile device or download the app directly. The LevelUp Casino app download is available to eligible players in supported markets. For players in Australia, the Level Up Casino Australia login and Level Up Casino login Australia process is the same as for all other regions — simply register or log in through LevelUp Casino.com.

10. Intellectual Property

All content on our platform, including logos, graphics, game content, and text, is owned by or licensed to us. You may not reproduce, distribute, or use any of our intellectual property without our prior written consent. Unauthorised use of our materials may result in account termination and legal action.

11. Limitation of Liability

We provide our platform on an "as is" basis and make no warranties regarding uninterrupted access or the absence of errors. We shall not be liable for any direct, indirect, incidental, or consequential losses arising from your use of our services, including but not limited to technical failures, payment delays, or third-party service interruptions. Our total liability to you in any circumstance shall not exceed the amount deposited by you in the 30 days prior to the incident.

12. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. We will notify you of material changes via email or a notice on our website. Your continued use of our services following any changes constitutes your acceptance of the updated terms. We recommend that you review this page periodically to stay informed of any updates.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao. Any disputes arising in connection with your use of LevelUp Casino shall be subject to the exclusive jurisdiction of the courts of Curaçao. If you have a complaint, we encourage you to contact our support team in the first instance. We are committed to resolving disputes fairly and promptly.

By continuing to use our services, you confirm that you have read and agree to these Terms and Conditions in full. If you have any questions, please contact us at support@LevelUp Casino.com.

Content updated: July 24, 2026