LevelUp Casino Cookies Policy
At Level Up Casino, we believe that transparency builds trust. This Cookies Policy explains how we use cookies and similar tracking technologies when you visit our website at LevelUp Casino.com. By continuing to use our platform — whether you're exploring the LevelUp Casino login page, browsing our game library, or signing up for a new account — you consent to our use of cookies as described below. We encourage you to read this document carefully so you understand exactly what data we collect and why.
What Are Cookies?
Cookies are small text files placed on your device — computer, tablet, or smartphone — when you visit a website. At LevelUp Casino, we use cookies to help our platform function correctly, remember your preferences, and improve your overall experience. These files do not harm your device and cannot be used to run programs or install software. They simply help us serve you better each time you visit our site.
In addition to standard cookies, we may also use similar technologies such as web beacons, pixel tags, local storage, and session identifiers. Throughout this policy, we refer to all of these collectively as "cookies" for simplicity.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for our website to operate. Without them, core features — such as the Level Up Casino login process, account authentication, and secure payment processing — would not function. We do not require your consent for these cookies, as they are technically necessary to provide the services you request.
- Session management and user authentication
- Security tokens to protect your account
- Load balancing to maintain platform stability
- Fraud prevention and anti-abuse measures
Functional Cookies
At LevelUp, we use functional cookies to remember your choices and personalise your experience. For example, if you've selected a preferred language — English, German, French, Italian, Norwegian, or Portuguese — we store that preference so you don't need to reselect it on every visit. These cookies also remember whether you've accepted our cookie consent banner.
- Language and regional preferences
- Display settings and interface customisation
- Remembered login details (where permitted)
- Notification preferences
Analytics and Performance Cookies
We use analytics cookies to understand how players interact with our platform. This data helps us improve the Level Up online casino experience, identify technical issues, and optimise page performance. The information collected is aggregated and anonymous — we do not use it to identify you personally.
- Pages visited and time spent on each page
- Navigation paths through our website
- Device types and browser versions
- Error reports and loading speed metrics
We may use third-party analytics providers such as Google Analytics to assist with this. These providers operate under their own privacy policies and data processing agreements with us.
Marketing and Targeting Cookies
Our LevelUp Casino platform may use marketing cookies to deliver relevant promotional content to you — including information about our welcome bonuses, free spins offers, and reload promotions. These cookies track your browsing behaviour across our site and, where applicable, across partner websites, so that we can tailor advertising to your interests.
- Tracking visits to promotional landing pages
- Measuring effectiveness of bonus code campaigns
- Delivering personalised offers based on your activity
- Retargeting through third-party advertising networks
You may opt out of marketing cookies at any time through our cookie settings panel without affecting your ability to use core platform features.
Third-Party Cookies
At Level Up Casino, we work with a number of third-party service providers who may place their own cookies on your device when you use our website. These include game providers (such as Pragmatic Play, NetEnt, Play'n GO, Evolution, and others), payment processors, and analytics platforms. We do not control third-party cookies directly, and we recommend reviewing the relevant third-party privacy policies for full information.
At LevelUp, we take care to engage only with reputable partners who meet applicable data protection standards. All third parties who process data on our behalf are bound by appropriate data processing agreements.
How We Use Cookie Data
We use the data collected through cookies for the following purposes:
- To enable core functionality such as account access, deposits, and withdrawals
- To remember your preferences across sessions
- To monitor and improve platform performance and security
- To personalise bonus offers, including Level Up Casino no deposit bonus promotions and reload bonuses
- To comply with our legal and regulatory obligations under our Curaçao Gaming Control Board licence (OGL/2023/174/0082)
- To prevent fraud, money laundering, and underage gambling
Managing Your Cookie Preferences
We respect your right to control how your data is used. At LevelUp Casino, you can manage your cookie preferences at any time through the following methods:
Cookie Consent Tool
When you first visit our website, we display a cookie consent banner. You can accept all cookies, reject non-essential cookies, or customise your preferences by category. You can revisit and update these choices at any time through the cookie settings link available in our website footer.
Browser Settings
Most browsers allow you to block or delete cookies through their settings menus. Please note that disabling certain cookies — particularly strictly necessary ones — may affect your ability to use the Level Up Casino app or access your account. Below are links to cookie management guides for popular browsers:
- Google Chrome
- Mozilla Firefox
- Apple Safari
- Microsoft Edge
Opting Out of Analytics
If you wish to opt out of Google Analytics tracking specifically, you may use the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
Cookies and Our Mobile App
Our Level Up Casino app — available for both Android and iOS devices — may use mobile identifiers and local storage in a manner similar to browser cookies. These help us maintain your session, remember your preferences, and deliver a smooth mobile experience. You can manage these permissions through your device's app settings or by contacting our support team.
Data Retention
At LevelUp, we retain cookie data only for as long as necessary to fulfil the purposes outlined in this policy. Session cookies are deleted automatically when you close your browser. Persistent cookies remain on your device for a defined period — typically between 30 days and 24 months — depending on their function. You can delete persistent cookies manually at any time through your browser or device settings.
Legal Basis for Processing
Our use of cookies is governed by applicable privacy and data protection legislation. We rely on the following legal bases:
- Consent — for analytical and marketing cookies, which we only place after you have given explicit consent
- Legitimate interests — for cookies necessary to protect the security and integrity of our platform
- Contractual necessity — for strictly necessary cookies required to deliver the services you have requested
Contact Us
If you have any questions about how we use cookies at Level Up Casino, or if you wish to exercise any of your data rights, please contact our support team. We're available 24/7 via live chat on our website, by email at support@LevelUp Casino.com, or through Telegram and WhatsApp. Our team is happy to assist you in English, German, French, Italian, Norwegian, or Portuguese.
LevelUp Casino is operated by Dama N.V., registered at Julianaplein 36, Willemstad, Curaçao (registration number 152125), with Friolion Ltd acting as facilitating company. We are licensed by the Curaçao Gaming Control Board under licence OGL/2023/174/0082.
We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make significant changes, we will notify you through a prominent notice on our website. Your continued use of the Level Up online casino following any update constitutes your acceptance of the revised policy.
Content updated: July 24, 2026