LevelUp Online Casino Privacy Policy
At Level Up Casino, we are fully committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you access or use our services at LevelUp Casino.com. By completing the LevelUp Casino sign up process and using our platform, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully before registering or making use of any features on our site.
1. Who We Are
At LevelUp Casino, we operate under the legal entity Dama N.V., registered at Julianaplein 36, Willemstad, Curaçao, registration number 152125. Friolion Ltd acts as our facilitating company. We hold a valid gaming licence issued by the Curaçao Gaming Control Board under licence number OGL/2023/174/0082. Our Level Up Online Casino has been serving players internationally since 2020, and we take our legal and ethical obligations regarding data protection seriously.
If you have any questions about how we handle your personal data, or if you wish to exercise any of your rights, you can reach our support team at support@LevelUp Casino.com. We are here to assist you and to ensure that your data is handled with the highest level of care.
2. Information We Collect
When you register a Level Up Casino login account or interact with our platform, we may collect the following categories of personal data:
2.1 Registration and Account Data
- Full name, date of birth, and gender
- Email address, phone number, and residential address
- Username and encrypted password associated with your LevelUp login
- Nationality and country of residence
- Government-issued identification documents submitted for KYC verification
2.2 Financial and Transaction Data
- Payment method details, including card numbers (partially masked) and e-wallet identifiers
- Deposit and withdrawal history, including amounts and timestamps
- Cryptocurrency wallet addresses used for transactions
- Records of any bonus codes, including LevelUp Casino bonus codes and promotional activations
2.3 Technical and Usage Data
- IP address, browser type, and device information
- Log-in timestamps and session duration for your Level Up Casino login Australia or any other regional access
- Pages visited, games played, and features used within our platform
- Data collected via the LevelUp Casino app or downloaded via the Level Up Casino app download
2.4 Communication Data
- Messages sent through live chat, email, Telegram, or WhatsApp
- Records of support interactions and complaints
- Responses to surveys, promotions, or feedback requests
3. How We Use Your Information
At LevelUp Casino, we use the data we collect for a variety of legitimate purposes. We process your information in accordance with applicable data protection legislation and only where we have a lawful basis to do so.
- To create and manage your account and verify your identity through KYC procedures
- To process deposits, withdrawals, and other financial transactions on our Level Up Online Casino platform
- To provide customer support via live chat, email, Telegram, and WhatsApp
- To deliver bonuses, free spins, and promotions — including Level Up Casino no deposit bonus offers — where applicable
- To apply and validate LevelUp Casino bonus codes, promo codes, and referral rewards
- To personalise your experience based on your gaming history and preferences
- To ensure compliance with anti-money laundering (AML) and responsible gambling regulations
- To detect, investigate, and prevent fraud, cheating, or any other prohibited activity
- To improve the LevelUp Casino app and our overall platform performance
- To send you relevant promotional communications, where you have opted in to receive them
4. Legal Basis for Processing
Our LevelUp Casino processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to fulfil our obligations to you as a registered player
- Legal obligation: Processing required for compliance with gaming regulations, AML laws, and KYC requirements
- Legitimate interests: Processing carried out to protect our platform, prevent fraud, and enhance our services
- Consent: Processing based on your explicit consent, such as receiving marketing communications or LevelUp Casino no deposit bonus code notifications
5. Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in certain circumstances:
- Payment processors: We share financial data with providers such as Visa, Mastercard, Skrill, Neteller, and cryptocurrency networks to process your transactions
- Identity verification services: We use third-party KYC providers to confirm your identity and comply with gaming regulations
- Game providers: Data may be shared with our software partners, including Pragmatic Play, NetEnt, Evolution, and others, to deliver a seamless gaming experience
- Regulatory and legal authorities: We may disclose your data to the Curaçao Gaming Control Board or law enforcement where legally required
- Group companies: We may share data with affiliated entities within the Dama N.V. group for operational and administrative purposes
6. Cookies and Tracking Technologies
When you visit Level Up Casino or use our mobile platform, we use cookies and similar tracking technologies to enhance your experience. These tools help us remember your preferences, keep you logged in to your levelup login casino session, and analyse how you use our services.
We use the following types of cookies:
- Essential cookies: Required for the basic functionality of our site, including maintaining your LevelUp login session
- Analytics cookies: Help us understand how players interact with our platform so we can improve performance
- Marketing cookies: Used to deliver relevant promotions, including Level Up Casino free chip offers and bonus communications
- Preference cookies: Store your language, currency, and display settings
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Level Up Online Casino platform.
7. Data Retention
We retain your personal data for as long as your account remains active, and for a minimum period required by applicable laws and regulations thereafter. In most cases, we are required to retain transaction records and identity verification documents for at least five years following account closure, in accordance with anti-money laundering legislation.
8. Your Rights
At LevelUp Casino, we respect your rights as a data subject. Depending on your jurisdiction, you may be entitled to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request erasure of your data, where no legal obligation requires us to retain it
- Object to or restrict certain types of data processing
- Withdraw consent for marketing communications at any time
- Request a portable copy of your data in a structured, machine-readable format
To exercise any of these rights, please contact us at support@LevelUp Casino.com. We will respond to all verified requests within a reasonable timeframe.
9. Restricted Countries and Regional Compliance
Our Level Up Casino services are not available to players in certain jurisdictions, including but not limited to the United States, United Kingdom, France, Australia, Netherlands, and several others listed in our Terms and Conditions. Players in restricted territories are prohibited from registering a Level Up Casino login account. We take geographic compliance seriously and use technical and procedural measures to enforce these restrictions.
Players in certain regions — including Finland, Latvia, Lithuania, Serbia, and Turkey — may access our platform but are subject to additional restrictions, such as exclusion from deposit bonuses and LevelUp Casino no deposit bonus codes. Sweden is excluded from all promotional offers.
10. Security Measures
We employ industry-standard security technologies and practices to safeguard your personal data. Our LevelUp Online Casino platform uses SSL encryption for all data transmissions, and access to sensitive account information is strictly controlled. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Responsible Gambling and Data Use
At Level Up Casino, we use your data to support our responsible gambling commitments. We monitor gaming behaviour to identify signs of potential problem gambling and may use this information to enforce self-exclusion requests, spending limits, or cooling-off periods. This use of data is in your best interest and forms part of our duty of care as a licensed operator.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you via email or through a notice on our platform. Your continued use of our Level Up Online Casino services after any updates constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data at LevelUp Casino, please do not hesitate to get in touch with us:
- Email: support@LevelUp Casino.com
- Live Chat: Available 24/7 on our website
- Telegram and WhatsApp: Via our official support channels
We are committed to resolving all privacy-related enquiries promptly and transparently. At LevelUp Casino, your trust matters — and we will always work to protect it.
Content updated: July 24, 2026